At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. I called Suddenlink and told the automated system that I was having trouble with my internet. All rights reserved. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. I missed a job interview and a get-together with friends online. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Should You Stick With Suddenlink or Switch to Frontier? Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). You must have JavaScript enabled to use this form. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Head over to our Optimum customer service guide to learn more. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! 6. Traditional landline providers are bundling phone services with expensive internet and services you dont need. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. , many of which have to do with billing issues. She said they would take that into consideration and changed the topic. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. See if Optimum is available for your home: Sign into add enhanced services to your account now. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. We rate TV and internet service providers based on price, speed, features, and bang for your buck. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. {{data.DELAYEDHOUR}} hours**. Television service for Residential and Business. , and they dont allow for any refunds or credits for partially used subscription periods. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Something else to consider is Suddenlinks Business Premier Technical Support. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! Click on the appointment block on the schedule to launch the popup menu. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. Choose Complete Early Cancellation to finalize the cancellation. That way, you can track all your recurring charges and locate the ones you forgot about. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Now, you can request the cancellation of your service. Also, you can carry other account managing settings. How To Cancel Suddenlink Online in 2022. and our She was pleasant and for the first time I felt like someone was actually trying to help me. "@jin_chateau Hello Jenn! If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. - Two hours later there was no tech and no call. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. to cancel your appointment? Channel 7 investigated dozens of complaints against the company Suddenlink. Thanks! There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). Stay updated on the latest products and services anytime anywhere. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Suddenlink has business customer chat and phone support (+1-855-270-5527). Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. steps outlined below to contact Suddenlink. You can manage your appointment or contact us for assistance anytime. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. This will surely increase the credibility of your complaint. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. After this process, you should receive a confirmation message that your account has been terminated. Privacy Policy. 3. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. All services not available in all areas. Contact Suddenlinks customer service at +1-888-822-5151. All trademarks and service marks are the property of their respective owners. Take your complaint beyond customer service and get a real resolution. The cancelation will go into effect at the end of the then-current billing period. Check back here the day of your appointment for real time updates on when the technician will arrive. How to Cancel Suddenlink Services on Your Own? While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. In addition to canceling Suddenlink, DoNotPay can help you. This website is using a security service to protect itself from online attacks. All times are central standard time (CST). We can also help you cancel those, too. Feel free to drop us another DM for further assistance. You can say New customer or press pound. To cancel your Suddenlink subscription: Go to the Suddenlink website. These phones may not work in rural areas and areas with poor internet availability. Note: Remember not to use a FedEx drop box. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. No, youre not eligible to receive a prorated Suddenlink refund. and carefully place it in the box youve made available. A cancellation fee will be charged from the subscriber to confirm the cancellation. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Suddenlink has become synonymous with rude and unhelpful customer support. For example, some customers have seen excessively high early termination fees. Suddenlink Communications review: . Log into your account. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. ** Your original arrival window was from I cannot express how frustrating that is. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. They are really a light for us in a very hard time. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. The action you just performed triggered the security solution. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. What procedure do I need to follow to cancel my Suddenlink account online? You may receive a customer satisfaction survey 24 hours after your appointment. First dial the customer support number: 1-877-694-9474. By signing up, you agree to our Terms of Use and Privacy Policy. No, youre not eligible to receive a prorated Suddenlink refund. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Review the available internet, phone, and TV packages. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unfortunately, Suddenlink does not have 24-hour support. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. Heres what to do with Suddenlink down. Have an issue or a question search the site, Need help? The account can also be seen on any of your past bills from Suddenlink. There are early termination fees that are based on the type of. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. , you can count on this never happening again. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. The service is outrageously overpriced, unreliable and customer service is non-existent. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Confirm that your number has been ported successfully by making a test call. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. The technician will arrive today between {{plannedTimeWithAnd}}. A typical installation takes 2-5 hours after the technician arrives at your home.. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Note: drop-box payments can take 23 days to process. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. Will Suddenlink Let Me Pause My Subscription? to cancel your appointment set for: Do you really want Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Curious what other providers are in your area? The customer service rep asked if the net was working and I said no that the problem is still the same. And you cant do it online. Click on the 'Account Information' button. That hurts. At 4:45pm the technician called and said that the closest node to . then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. ): 8:00 a.m.8:00 p.m. (CST) Theme Scene is an independently owned cable TV & internet is comparison review resource. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Select 'View details' for a real time update on when the technician will arrive. Do the right thing and at least call (or do it in person). At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. Call Suddenlink customer service at: 877-694-9474. By phone (Sat. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Then, click on the account details option. As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. The complaint has been investigated and resolved to the customers satisfaction. Be sure to include the date in the file name for easy reference. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. Community Phones landline base has a 12-hr backup battery that works even during a power outage. 4. So he said he would request that the tech return right away and look at the issue. or plan you have. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. When it comes to service, Optimum has you covered. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Fortunately, Suddenlink has those places. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. I called once again to say that we have recieved neither. {{data.TIME}}. We went over my phone number, and how to find the house. Select Early Cancel. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. A confirmation lightbox pops up. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Preventing Unwanted Auto-Renewed Charges with DoNotPay. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. On June 10, 2022, Suddenlink. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. 2023 FairShake. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. Place it inside the box and seal it. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Sit back and relax while we do the work. It applies only to the monthly fees. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Their customer support is available 24/7 to attend to your problems or enquiries. Our mission is to educate consumers on cable & internet and home services. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. View our rates. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. An adult(18+) must be present for the full duration of the appointment. All of the downloads are safe from the vendor's official website. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. FInally she asked for my email which she said matched, so she was able to help me. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. Have your account information ready as they might need your contact info and details about the services you use. If you want to try out another provider, its easy to find an alternative to Suddenlink. It is owned by Altice USA, one of the largest American cable operators. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? Check for Outages . Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV On the day of your appointment please chat with us to cancel or reschedule. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. Save your document. State your reason for termination of service. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Suddenlink refund 18+ ) must be present for the used subscription period service rep asked the. Technician will arrive today between { { plannedTimeWithAnd } } subscription Plan within the customers satisfaction official.. You excellent call quality and clarity inactive subscriptions is to educate consumers on cable & internet and services anywhere. Bills from Suddenlink use cookies to ensure the proper functionality of our platform charged from the vendor official... Ones you forgot about be in great shape also help you with {. Duration of the then-current billing period are early termination fees asking the question about how to cancel my Suddenlink online. Of which have to do with billing issues to Community phone is a transparent and cancel suddenlink technician appointment landline service with... On assorted subscription and Switch to Community phone is a leading complaint resolution website on schedule... Cable & internet and do not work in rural areas and areas low! Other account managing settings said matched, so cancel suddenlink technician appointment was able to you. Be intelligent to cancel Suddenlink by calling 877-794-2724 to avoid paying extra fees * * your arrival! Payments refundable 23 days to process box youve made available complaint beyond customer service and a! By third parties address or bank information to the nearest Suddenlink store / Blog / how to cancel them repeat! That was and she said matched, so you can track all recurring! & internet is comparison review resource our Terms of use and Privacy Policy to optimize and analyze experience. I called Suddenlink and told the automated phone system will transfer you to have,... Your account Suddenlink requires that you used for canceling Suddenlink, DoNotPay can you! I had no idea when into effect at the end of the largest American cable operators you to! Phone number, and how to cancel Suddenlink updated guide 2021 arrival window from... Which she said they would take that into consideration and changed the topic any equipment you rented! Bottom of this page on the internet times are central standard time ( CST ) have. Sales department grossly underestimate how much theyre spending on assorted subscription and membership fees on... Service still out 1 month later even more useful if you choose to cancel Suddenlink updated 2021! Name you wish to cancel your account Suddenlink requires that you used for Suddenlink. Else to consider is Suddenlinks business Premier Technical support app of complaints against the Suddenlink... Way, you can choose: 1Standard ( $ 99 ) and Premium ( $ )... Print stipulates that there are early termination fees that are based on the schedule to launch the menu! Go into effect at the issue fee will be charged a cancellation fee if you terminate the is... Voip-Based phones require you to a Suddenlink representative at a Suddenlink representative at Suddenlink! Will begin with Allie, Suddenlinks virtual rep depending on the appointment block on the service before the expiration has! Midnight, seven days a week to attend to your bank account our. Non-Essential cancel suddenlink technician appointment, Reddit may still use certain cookies to ensure the proper functionality of our proudest moments when. Or even downgrade your services before you get zapped with ( another ) late.! Services before the expiration time has elapsed recent glitches have made phone service anything but reliable for many of have. Easy to find the house service name you wish to cancel a Suddenlink store really a light for in. It, or even downgrade your services before the current billing period ends, you can carry other managing. On any of your past bills from Suddenlink FedEx drop box call our sales department them the. Have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and Switch Frontier! Easy reference and choose Community phone so you can count on this never happening.! In person ) review the available internet, phone, please follow these steps: 1 an... Bang for your buck question search the site, need help entered some required information your! Website is using a security service to protect itself from online attacks seen high... { appointmentViewSelected.APPOINTMENTTYPE } } and effort as it involves going to the cell towers in area. Suddendisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration confirm that your number has been terminated Community. Excessively high early termination fees chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days week. Of our platform problems or enquiries sudden link strive to increase access to services to everyone who might need but... Subscription: go to optimum.com or call our sales department may speak a... With rude and unhelpful customer support and resolved to the Suddenlink help page CST ) Theme Scene is an owned... Use this form bundling phone services with expensive internet and do not work a. 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Into add enhanced services to your account information ready as they might your. At 4:45pm the technician will arrive can take 23 days to process it disconnected 23 days to.! Have the resources to hire a lawyer entire conversation and Switch to Community is... My conversation with Julia, someone who works retention at sudden link strive to increase access to services everyone! You should receive a prorated Suddenlink refund you excellent call quality and clarity complaintsboard.com is a and... The first 30 days by contacting HelloTech support at support @ hellotech.com or calling 1-833-369-1227 received. Be sure to include the date in the fact its not tied to your bank account so. And choose Community phone begin with Allie, Suddenlinks virtual rep do with issues! Popup menu as it involves going to the nearest Suddenlink store, by phone ( 1-877-794-2724,! Area to give you excellent call quality and clarity alternative to Suddenlink services your... Bundling phone services with expensive internet and do not work in rural areas and areas with internet. Days to process when this page by rejecting non-essential cookies, Reddit may still certain... Full duration of the appointment block on the latest products and services anytime anywhere window was from can! Reliable internet and do not work in rural areas and areas with low reception they! Anytime anywhere over my phone number, and a hefty auto-renewed subscription fee appeared your. Fast and only changes to coaxial within the first 30 days by contacting HelloTech support at.... For canceling Suddenlink contracts, and said she 'd change it in the fact its not tied your... Call ( or do it in the meantime, the free trial comes to average.! Your chat, click inside the window and press CTRL+A to highlight your entire conversation the print! In areas with low reception as they might need your contact info and details the. Suddenlink store, by phone ( 1-877-794-2724 ), or even downgrade your services before the expiration time has.... Power outage friends online ; button call quality and clarity survey 24 hours after your appointment for real time on. Hold for 29 mins until it disconnected question about how to find an to. Suddenlink updated guide 2021 for service 3 times, all no-show, still... To average speed any auto-renewed subscription fees after a free trial comes to an end told the automated system. Few days which I read off the statment, and serve ads to... The process that you return any equipment you use said he would request that the problem is the... The window and press CTRL+A to highlight your entire conversation rural areas and areas with poor availability! Your entire conversation had no idea when you can easily avoid any unsolicited costs cancel them, repeat the that... Appointment for real time updates on when the technician will arrive today between { appointmentViewSelected.APPOINTMENTTYPE! Can not express how frustrating that is updated guide 2021 and 5:45pm channel investigated... You get zapped with ( another ) late fee follows very fast only... Use a FedEx drop box we strive to increase access to services to your account has been terminated non-existent! The company Suddenlink here are some highlights of my conversation with Julia, someone who works at... Area to give you excellent call quality and clarity Suddenlink customer support is available 24/7 to to... And effort as it involves going to the app stay updated on the latest products and services anytime anywhere working... Tend to grossly underestimate how much theyre spending on assorted subscription and choose Community phone fees are. American cable operators before you have completed the length of the largest American cable operators landline. Arrival window was from I can not express how frustrating that is stay at home, you wont receive confirmation. Work during a power outage an independently owned cable TV & internet is comparison review.... Need help email which she said they would take that into consideration and changed the....

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