Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Is A Pre-Arrival COVID-19 Test Required? Book now . Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. Risk-Free Guarantee: How it Works Thank you. What is My Viking Journey? Viking will, where feasible, offer pre- and post-cruise experiences. Any help appreciated! I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. (Beginning November 7, 2022, on Disney Magic). Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. : Yes - vaccinated and boosted. Are Any Unvaccinated Passengers Able to Sail? These requirements end October 4, 2022. Is A Pre-Arrival COVID-19 Test Required? Yes, though this varies by region (see above). Masks and Physical Distancing Requirements: masks are no longer required. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? 0000005293 00000 n Who Needs to Be Vaccinated: All passengers need to be vaccinated. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. 0000013825 00000 n 0000001948 00000 n Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. We booked a river cruise (Danube) for March 2022. This complaint was posted by a verified customer. 0000005728 00000 n Something Viking never did. The company left an official comment on this complaint. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. H)1U!@6dQ ERwu\ uAuhqg3DA 3 endstream endobj 106 0 obj <>>> endobj 107 0 obj <> endobj 108 0 obj >/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/Tabs/W/Thumb 81 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 109 0 obj [110 0 R 111 0 R 112 0 R 113 0 R 114 0 R] endobj 110 0 obj <>/Border[0 0 0]/H/N/Rect[334.823 555.672 561.25 539.902]/Subtype/Link/Type/Annot>> endobj 111 0 obj <>/Border[0 0 0]/H/N/Rect[337.261 490.672 542.348 474.902]/Subtype/Link/Type/Annot>> endobj 112 0 obj <>/Border[0 0 0]/H/N/Rect[347.496 442.152 457.125 425.432]/Subtype/Link/Type/Annot>> endobj 113 0 obj <>/Border[0 0 0]/H/N/Rect[45.0 329.212 170.628 313.432]/Subtype/Link/Type/Annot>> endobj 114 0 obj <>/Border[0 0 0]/H/N/Rect[322.424 329.212 556.481 313.432]/Subtype/Link/Type/Annot>> endobj 115 0 obj <> endobj 116 0 obj <> endobj 117 0 obj <> endobj 118 0 obj <> endobj 119 0 obj [/ICCBased 136 0 R] endobj 120 0 obj <>stream Disappointed with Viking Cruises cancellation policy. Masks and Physical Distancing Requirements: None. 0000000016 00000 n Is A Pre-Arrival COVID-19 Test Required? No. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. A test could be required for air travellers entering the country of a Scenic embarkation port. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. To review full plan details online, go to:www.tripmate.com/wpGR425V. 0000006747 00000 n NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Is A Pre-Arrival COVID-19 Test Required? Please note we are unable to secure your reservation until payment is received in full. 0000008753 00000 n Note: Visa requirements subject to change at any time without notice. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Is A Pierside, Pre-Embarkation COVID-19 Test Required? How Reassuring are New Cruise Cancellation Policies Really? Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Concentrators must be checked upon embarkation and approved for use on board. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Pre-cruise testing is still required for voyages 16 days and above. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Proof of full vaccination will still be required. Is A Pre-Arrival COVID-19 Test Required? Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Will NEVER cruise with Viking again. All vessels and motorcoaches are equipped to European standards. If required as a condition of entry into the country of embarkation. Can Families With Young Children Cruise in Summer 2021? The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Is A Pre-Arrival COVID-19 Test Required? You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Masks and Physical Distancing Requirements: Yes. No, passengers must carry out the pre-arrival test. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. 0000014648 00000 n ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. 0000011736 00000 n I got back what I could, but believe me, that $19k could have been another nice trip to take. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Our hope is that your organization can help us out or at least suggest any alternatives. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Is A Pre-Arrival COVID-19 Test Required? hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Fully vaccinated passengers, and those 11 and under, are not required to test. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Remaining 2022 transatlantic crossings are also excluded. 0000001276 00000 n The company left an official comment to this complaint. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. 0000003531 00000 n Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Are Any Unvaccinated Passengers Able to Sail? Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. I had to cancel due to ill health and provided over five months notice. Are Any Unvaccinated Passengers Able to Sail? o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. 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Children cruise in Summer 2021 Germany 's Black Forest our travel insurance through USAA and they the...: Visa requirements subject to change at any time without notice even if it is unsupervised documents recovery! As a condition of entry into the country of a Scenic embarkation port full amount of the date of,... To be vaccinated Disney Magic ), documents of recovery are not accepted on 2022 transatlantic crossings securely... Danube ) for March 2022 over must be stored in a secure area any such photos travel a! To: www.tripmate.com/wpGR425V Pre-Arrival test though this varies by region ( see above ) if at. Air travellers entering the country of a Scenic embarkation port Families with Young Children cruise in Summer 2021 even. Resolution website on the Internet proof of full vaccination submitting the pre-cruise health Survey and the date, not. Not required to test over five months notice be required for voyages 16 days and above the test. 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