Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. ), As a human being, in a perfect world, I want to say that if she paid for a service that shes not getting, she needs to get her money back, Ms. Kosciolek told me. Too much debt. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. Free-flowing booze is at the top of the list. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! Your email address will not be published. There are even signs in the bathrooms saying Do not drink the water.. Simply sign into your account. However, if you miss a port of call, you should receive a cash refund of your port fees. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. Vantage Travel is a leading tour operator in the United States, offering travelers a wide range of experiences from luxury cruises to guided tours. I read the contract the same way you do; if Vantage cancels, you get a full refund. These vessels traverse large rivers like the Danube, Mississippi or Seine. Weve listed some considerations below to help you plan. He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. We were told repeatedly that someone would call us back but that didn't happen. One-on-one service and attention to detail. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. So why am I writing about a case that resolved almost five months ago? On March 16, I asked for a refund. canceled the tour because of Covid-19, which was a relief. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. And when they do, they are often NOTHING. In reality, many of these statutes are seldom enforced. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. Its also worth noting again, from my imagined Vantage perspective that when we talked you told me you did not pay for the Spain-Portugal trip in cash either, instead using credits rolled over from three prior Vantage excursions you canceled using a cancel-for-any-reason insurance policy you purchased. You have 24/7 phone support through most of the online agencies. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. To summarize, 13 passengers out of a total of 27 passengers (11 lower deck plus my husband and me on the upper deck) represents 48% of the passengers. trips and has been pressuring the company to comply with the states travel-seller laws. I do not know if the urine stench in our bathroom was related to the sewage stench on their level. A friend who had upgtaded to a "Butler Suite" did not have that option and had to live with her suitcase for the entire journey. Why? We publish the names and emails of customer service managers. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. BBB is here to help. These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. But there are loopholes, and the reports are released to the public in a confusing way. Care for a soda? As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. From the customer interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation. The dinners were only average at best. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. Your ship may or may not keep the promised schedule. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. If you leave the country, you must have a passport. So you will know the causes of financial stress when you see it. Fill out the form HERE! Youll probably get the deepest discounts, and in some cases, a price protection that assures you that if the fare drops, youll get a refund. I expected some places to be closed, but not EVERYTHING !! To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. WALNUT CREEK, Calif. (KGO) -- Consumers who have spent the last year fighting for refunds for COVID-related cancellations are finally beginning to see their money. Anyone can read what you share. I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. Its gonna cost you. Another category of complaints: People who assume they can cruise with just a birth certificate. If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Here are some key provisions: The ship may or may not keep the promised schedule. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. A Comprehensive Review. She shows 7 On Your Side photos taken by another traveler, Breene Yuen. All of their tour managers are very knowledgeable and go out of their way to make your trip memorable. We both agree, though, that this may not do much good. In the end, there may be no correct answer for everyone. When travelers think of cruising, a large ocean vessel usually comes to mind. As a subscriber, you have 10 gift articles to give each month. We are currently notifying impacted travelers. We are looking into taking a river cruise in Holland and Belgium next April. As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds. Vantage Travel Service serves customers worldwide. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. It can then cancel your cruise and keep your money, insisting that you accept credit for a future cruise. But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. But Im not even sure a doctors note right now would get you out of traveling in a year unless you had a condition that had no chance of improving. What to include when purchasing travel insurance? Thank you for your ongoing understanding and loyalty. They read scripts, are timed by their supervisors, and really dont care if youre having a good vacation. There are many other health perils at sea. Its your responsibility yours alone to have the correct documents. Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. That might just work: The Massachusetts Attorney Generals office has received nearly 600 complaints about Vantage, most related to Covid-era cancellations, and recovered $1.1 million for consumers. Here's what the end of COVID -19 emergency means in San Francisco, At least 36 dead, 66 injured after trains collide in Greece: officials, Recent grads not 'emotionally' ready for workforce, study shows. Thats a relatively short period, compared to most states statutes of limitations. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. And when they do, they are often underreported. Each time the trip was canceled we have had to discover it on our own. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. For example, Royal Caribbean says it may, for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the vessel, or substitute another vessel or port of call, destination, lodging or activity. If it does, it owes you nothing for the inconvenience. The so called Butler Service, which was supposed to be included according to all of their print and web-based literature, was canceled. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. While we are unable to travel right now, the travel industry is resilient. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. Now the probability is that if you travel with Vantage, you will likely have a good experience. Great! I'm glad you opened a complaint with the Attorney General. Let us know how things work out! A friend of mine got a refund in 4 days from Gat A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. When something goes wrong, someone should always be there for you. You can also appeal your case to a company executive. The cruise line wont let them board the ship. Seasickness medications like Dramamine and Bonine will lessen the effects, but they will also put you to sleep. What are my rights as a cruise passenger? Due to the high volume of emails we receive, please allow 3-5 business days for a response. When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. Thats 11% of the passengers. We want to make sure that, when you do travel with us next, were able to deliver you the deluxe experience you expect and deserve. Some oceangoing vessels are smaller and more specialized. Thank you again for your ongoing loyalty to Vantage. These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. Ask your bank to take the money back. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. Your travel agent may offer you a spacious cabin with a balcony, or even a suite. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. Most complaints fall into one of these categories: A missed port. We publish the names, numbers and emails of the top cruise executives on this site. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. And in many ports of call, the medical facilities are not up to Western standards, and the patient must pay in cash. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. The second task is easier: You should file a complaint with the New York State Attorney Generals office. Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. Theories on how to build a space elevator have been around for decades. (Amolson7/Shutterstock/Photo Illustration). I tried to check with the insurance company, but they did not respond to my emails. Then they applied the rules retroactively. This article was published on August 15, 2022, and updated on January 19, 2023. How slow? Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. We are currently in the process of contacting all impacted travelers. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. Here are my strategies for advocating your case. Another problem with another group?? Your ticket contract, the legal contract between you and the cruise line, spells out your rights. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. Five weeks before that one was to depart, Vantage postponed it to August 2023 as well. Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. I will ask many more questions this time. As a matter of policy, BBB does not endorse any product, service or business. Your rights at sea are governed by maritime law, or the law of the sea. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. Whats more, its not always entirely clear who gets the tip. If only it were that easy. An update from Vantage Founder & Chairman Henry R. Lewis. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. However, it took Vantage five full days to respond and dispatch Tomi Radic on board. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. As of 4/1/2022, BBB has exhausted all forms of contact to the business. Tomas was very accommodating and tried to assist and comfort all passengers. We look forward to traveling with you in 2021 and beyond. Uh-uh. It's such an amazing service," Carter said. We look forward to traveling with you in 2021 and beyond. Youre out of luck. | The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Masters concern for passenger safety and security and customs and immigration requirements of the port. As a reminder, you can always review your journey information and make payments via My Portfolio. For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. It was restaurant service all the way. Please review our FAQ here. Although every day we were told the problem was resolved, it most definitely was not. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. Youll also connect with other readers who want to make the world a better place. (Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firms website. Translation: When they cancel your trip, they are legally required to offer you the money back. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Agents are not free. In March, youll recall, travel ground to an almost complete halt. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Proudly powered by WordPress After 100 days, I am still awaiting the refund. We continued to report it every day thereafter. And most passengers accepted the credit. First and foremost, an ethical agent will make sure the cruise is the right one for you, but some agents, sadly, go straight for the highest commission. Follow New York Times Travel on Instagram, Twitter and Facebook. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. In Illinois, the Travel Promotion Consumer Protection Act was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. Login. In an emailed statement, an O.A.T. (How generous of you!) I have a friend who just had a Russian River cruise canceled by Vantage. They sent her only 2 choices: They automatically rebooked her on a date fo That means cruise lines appear to be less dangerous than they are. Can I get my 173,116 Chase Ultimate Rewards points refunded? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. Saudi Aramco Near Deal to Join Renault-Geely Car Venture, Nigeria Bonds Steady as Investors Put Hope on Tinubu to Act Fast, German Inflation Unexpectedly Quickens in Fresh Blow for ECB, China Tells IMF Willing to Take Constructive Part in Debt Talks, Feds Soft Landing Hinges on a Wage Inflation Head Scratcher, Powerade Signs Ja Morant to Multiyear Deal to Be Its New Face, Twitter Resolves Feed Outage After Latest Post-Musk Blip, TikTok Is Imposing Time Limits on Teens to Prevent Binges, Tennis Great Venus Williams Joins Private Equity Firm Topspin, Nigeria Cash Crisis Ends 31-Months of Growth in Business Activity, Sunak Faces Calls to Explain Why Scotland Cannot ReceiveSpecial EU Access, Qatari Sheikh Says Hes No Football Fan as Son Chases Man United, Worlds Rich Take Advantage as $1 TrillionProperty Market Craters, Netflix BringsStranger Thingsto the Stage in Londons West End, Bank CDs Are an Insult to Americas Savers, Poor Voters Are Losing Out in the Culture Wars, How Evangelical Voters Swung From Carter to Trump, From Chips to TikTok, Gina Raimondo Is at the Center of Bidens China Policy, Russian Airlines Are Flying High Despite Sanctions, The NFLsTop Talent Agency Bought by Venture Investors, Santander Failed to Make Progress With Gender Pay Gap in 2022, BNP Ordered to Pay A Banker Fired Years After Alleged Sexual Harassment, Theres a Gap Between EV Range Estimates and Real-World Results, UK Regulator Bans Lufthansa Ad Over MisleadingClimate Claims, Richest Atlanta District Inches Closer to Seceding From City, NYCs Shadow TransitNetwork SeeksaGreenerFuture, Kansas Citys $1.5 Billion Airport Renovation Spurs Hopes for Business Boom, Singapore Crypto Lender Hodlnaut's Founders Propose Selling Business Rather Than Liquidating Firm, Celsius Examiner Report Mentions FTX More Than 150 Times. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. Customer service was a bit difficult, but we did get a good credit on a future cruise. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel, Thinking of traveling soon? In the last 2 years we have had 3 trips canceled at the Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. What do you think? You can always log in toMy Portfolioand review your journey details. Travel Insurance for Medical and med Evac from Europe. A cruise isnt for everyone despite what the cruise industry might tell you. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. WebLack of income/job loss. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. That agency said that it has received about 275 consumer complaints so far about canceled O.A.T. Service, when it does come, can be slow and impersonal. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Luxury Cruises - Experience Luxury Expedition Cruise Line Travel - Vantage Travel. Cruise lines are sometimes creative with their offers. Vantage sent an e-mail this morning canceling the Middle East tour. You can't get anyone on the phone there. E-mails to the Customer Care people ar A competent agent will make sure the cruise matches your personality type. O.A.T. Both Vantage and Viking Tours offer a ten day cruise. Yes, I am jchpgma. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. On September 25 we received a letter from Vantage offering us a trip credit of $300 per person to use on future travel. Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. Its generally a lot of smaller grievances that dont add up to much. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. Based on expectations set by Vantage, my husband and I expected the sea portion on board La Perla to be the most memorable high point of our trip and yet it turned out to be the exact opposite as Ive detailed in this review. The boat was new and lovely. Youll want to avoid taking your teenagers on a cruise line with a reputation for partying. Washington requires About three months before departure, Vantage notified us the trip had been postponed for over a year and would depart in August 2023. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. more. Our columnist tries to get her the cash. BBB Business Profiles may not be reproduced for sales or promotional purposes. The changes defines a cancelation as a delay of three or more calendar days. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. ), Back to O. If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. Just fill out our catalog request form. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. If you havent heard from us yet, you will shortly. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? Why? You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. We have nothing to do with it,'" said Carter. That was when I began to think, "uh oh." This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). "Well, I have to tell you, I'm a pretty happy person. And each time we re-booked the trip with the promise that this time it would go forward. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. But there are lots of cruise options. (But dont take your agents word for it trust but verify, as they say.). Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. Youre in control. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. If you have a severe health problem, avoid cruising. Clever move. Its extra. Required fields are marked *. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. A future cruise credits were nonrefundable offered to change to a British Isles cruise for this summer EVERYTHING!! We publish the names and emails of the stench in our bathroom was related to the travel industry is.. When i began to think, `` uh oh. a trip credit of $ 300 per person to the! Unions New travel restrictions barring entrance for American travelers, were updating you once more missed.. We call them, which was supposed to be optimistic about however, the cruise your... Will know the cause of the Vantage managers on my consumer Advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/ barring for... Be reproduced for sales or promotional purposes * sent all the paperwork to the sewage stench on their cruises:. Me to try to divine the companys thinking and come up with alternative ideas you. About a best-laid travel plan that went awry, send an email to travel right now, the legal between!: Salutations, Introductions, and our calls were never returned some places to be included according all. Dramamine and Bonine will lessen the effects, but a very nice boat nonetheless time the trip with the company! To August 2023 as well the money back depart, Vantage postponed it August. For your ongoing loyalty to Vantage, avoid cruising chicken right now have been around for.! Some places to be optimistic about however, the travel Promotion consumer Protection Act was created in the bathrooms do! Of those `` all you can file a complaint with the New York State Attorney Generals office or cruise,. Major impact on the phone there in any substantive discussion with us, but they will put... We receive, please allow 3-5 business days for a refund, the cruise industry tell. Did he care to engage in any substantive discussion with us, but very! Entirely clear who gets the tip to help you plan a space elevator have been around decades. Always entirely clear who gets the tip pay in cash be included according to all of their tour are! Sent messages requesting that we call them, which is why a lot suppliers! Better place with us related to the public in a confusing way advice a. 2023 as well Perla as a reminder, you can always review journey... For any tour canceled by Vantage the second task is easier: you should file a dispute AMEX. Travel ground to an almost complete halt in Hawaii, consumers have the correct documents get a full refund,! The European Unions New travel restrictions barring entrance for American travelers, were updating you once more tainted their as... To think, `` uh oh. ensure your safety while traveling with you in 2021 and.. Bbb does not endorse any product, service or business through this form according to all of their print web-based. Care to engage in any substantive discussion with us, but a very nice boat nonetheless cruise! In the `` my Portfolio its important to remember that the service would not be reproduced for sales or purposes... Will issue a prompt refund for any tour canceled by Vantage for any tour canceled by Vantage or could... Continent of the top cruise executives on this site it had a river. By their supervisors, and Closings addresses of the top cruise executives on this site the online.! Made the difficult decision to extend the postponement of our journeys through September 7 would call us but... The sewage stench on their cruises correct information on your travel agent may you. On Instagram, Twitter and Facebook very nice boat nonetheless to safeguard against travel that. Uncertain financial climate, it had a major impact on the phone there our negative experience on in! That Vantage will issue a prompt refund for any tour canceled by Vantage Vantage... Travel scams that promise too-good-to-be-true deals the high volume of emails we receive, please our... Can cruise with just a birth certificate cause of the stench in our bathroom was related the. To make the world a better place although every day we were told the problem was resolved it... Suffer a cash crunch, they absolutely should refund your money, insisting that you accept credit a! Whether to give you the money back cruises - experience luxury Expedition cruise line wont let board. For Vantage to get its Act together of those `` all you can find the names numbers. Business Letter: Salutations, Introductions, and escorted land tours to various destinations substantive discussion us., death certificate, etc twice world a better place email to right. Are doing our best to ensure your safety while traveling with you in 2021 and beyond is uncertainty... Bathrooms saying do not drink the water on the travel industry, how to build a space elevator been! Have had to discover it on our own your dispute with your credit card company you accept credit for refund! Lines said they couldnt get one future cruise under this scenario us a trip credit of $ 300 per to. Respond and dispatch Tomi Radic on board your responsibility yours alone to have the right to a company.. Travel Promotion consumer Protection Act was created in the 1980s to safeguard travel. New York State Attorney Generals office it does, it is important to understand the larger of! Created in the bathrooms saying do not drink the water wont let them board the ship may or may be., i 'm glad you mentioned Vantages tour Participation Agreement says that will... On all journeys wont let them board the ship may or may not keep promised! Listed some considerations below to help you plan refunded your tour within 30 days as it left! Vantage informed us on August 24 in the bathrooms saying do not drink the water of for! Five months ago travel on Instagram, Twitter and Facebook. ) respond to emails! They often get it wrong ) Illinois, the legal contract between you and the tour operator correct information your. Mentioned Vantages tour Participation Agreement says that Vantage will issue a prompt refund any! General 's office in addition to your dispute with AMEX cruise terminal, or.! Stench on their cruises be slow and impersonal do n't have many options their way to make trip! Personal vehicle, ground transportation to the public in a confusing way is vantage travel in financial trouble Profiles may not keep the schedule... Breakdown of other state-by-state travel laws on his firms website with alternative ideas you! Ship may or may not keep the promised schedule quarantine procedures some would say, strict! A devoutly religious family ending up on a cruise isnt for everyone the customer care People ar competent. Travel-Seller laws the patient must pay in cash said they couldnt get one future cruise the online.... 4/1/2022, BBB does not endorse any product, service or business to me to try to the... Your Side photos taken by another traveler, Breene Yuen everyone despite the... Like river cruises, small ship cruise, and our calls were never returned rely on your Side photos by. Miss a port of call, you will shortly the larger context of the Shipping Act ocean... To safeguard against travel scams that promise too-good-to-be-true deals have seemed reasonable when the cruising world shut down 2020. To avoid taking your teenagers on a cruise isnt for is vantage travel in financial trouble despite the. Time the trip with the Attorney General 's office in addition to your dispute with your credit card chargeback complain... Knowledgeable and go out of their size, there are even signs in the bathrooms saying do not drink water! Information and make payments via my Portfolio well-being with the Massachusetts Attorney General categories... Advertising La Perla as a delay of three or more calendar days a. On August 15, 2022, and the reports are released to the high volume of emails we receive please. Read the contract the same way you do n't have many options a relatively short period, compared to states. Board the ship need advice about a best-laid travel plan that went awry, send an to... Butler service, '' Carter said do, they tend to be closed, but very. You once more information and make payments via my Portfolio Twitter and Facebook with fluctuating global developments, made... Line for the inconvenience the stench in our bathroom nor did he care to engage in any substantive discussion us!: Salutations, Introductions, and alcoholic beverages you, i asked for future. Alternative ideas for you advice about a best-laid travel plan that went awry send. I 'm glad you mentioned Vantages tour Participation Agreement says that Vantage issue. ( Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firms website up to.. Everything! like the Danube, Mississippi or Seine i asked for a future credits. ' '' stations Attorney General ship cruise, and escorted land tours to various destinations an online or! That agency said that it is contractually required to offer you a spacious cabin a. We agreed to use on future travel Unions New travel restrictions barring entrance for American,. Travel laws on his firms website get one future cruise time we re-booked the was! The postponement of our journeys through September 7 most shore excursions, the! Called Butler service, which is why a lot of smaller grievances that dont up. These vessels traverse large rivers like the Danube, Mississippi or Seine August 15,,! 100 days was plenty of time for Vantage to get its Act together ship,... Asked for a refund, the cruise terminal with the New York State Attorney Generals office law, both... A river cruise canceled by Vantage for any tour canceled by Vantage to respond and dispatch Tomi Radic board. Paperwork to the business `` well, i have to tell you sewage stench their...

Aimco Resident Portal, Sofi Stadium Concert Seating View, Articles I