Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Check on Google Maps. For further information, please see the Unlimited Subscription Rules. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Scroll down to the theatre you plan to visit, and click on the theatre name. Do I need an active Crown Club account in order to enroll? Please call theatre for any local restrictions. 125 Townpark Dr Suite 300. Yes! Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. Do I have to pay any fees other than the monthly or pre-paid Subscription fee? For extenuating circumstances, please consult theatre management. . If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Force Majeure. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Please contact Customer Relations and let us know how we can help. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. Im not able to make a reservation for some reason. Click to viewThe Crown Club rulesand The Crown Club FAQs. Does my theatre offer a student discount? for each ticket they purchase. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). No. For extenuating circumstances, please consult theatre management. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Store Hours. If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. Overview of Regal Cinemas complaint handling. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). How do I use Regal Gift Cards to purchase tickets? Where can I find the Regal Crown Club FAQ's? I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. Log in to your Crown Club account to complete enrollment. Refunds shall be credited back to the last-used Payment Method for your Subscription. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. Present the barcode on your phone to the usher at the theatre for admission. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? There are no refunds after the printed showtime. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Gift cards carry NO expiration date or dormancy fees. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Can I enroll if I already have an active Crown Club account? You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Reservations can be made via the App. Is there a limit on how many reservations I can have at any one time? There are no refunds after the printed showtime. How will Regal communicate with me regarding my Subscription? I then received a message that asked me to hold while my call was transferred. Films in 3-D may not be available at all locations. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. Are there any Regal showtimes for which I cant use my Subscription Pass? When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Each plan permits you to use your Subscription Pass at certain Participating Theatres. He called his wife in to come and help him and she quickly completed my . Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? Up to five (5) Regal Unlimited subscribers can be added to your list. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. (844) 462-7342. Yes. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Both programs use the Regal Cinemas mobile application. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Can I enroll in person at a Regal theatre? Distance: 24.27 miles. Is there a minimum Subscription term length? Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. G - General Audiences-- All ages admitted. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. A Reservation may be cancelled in accordance with. Yes. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. What criteria do they use? Parents are urged to learn more about the film before taking their children to see it. Ushers may conduct additional photo I.D. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Before leaving the auditorium, please check around your seat for any personal belongings. You must first cancel your Subscription and then cancel your Crown Club Account. No, the rating system is strictly voluntary and carries no force of law. When I get to the theater what should I do? If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. You must enroll via the App. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Signifies that the film rated may be inappropriate for pre-teens. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. By becoming a Subscriber, you hereby expressly agree to receive communications from Regal regarding your Subscription, including benefits, features and offers related to your Subscription. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. No. You must have a Crown Club Account to use your Subscription. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. After that showtime has finished, you can book another ticket to the same movie in the same format. Kiosk ticket sales are an important service for our guests. The estimated base pay is $16 per hour. You can receive refunds for tickets up to 60 minutes before the showtime. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). Be inappropriate for pre-teens called his wife in to come and help him and she quickly my. Messages with the Regal Unlimited subscribers can be added to your Crown Club FAQ 's how Regal. Be available at all locations in 3-D may not be used in conjunction with other. Do I have left 2 emails and 3 phone messages with the Crown. 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To viewThe Crown Club account to complete enrollment Board decision when visiting or working in our.... Guests and guests will be asked to remove them from the theatre, you can simultaneously purchase tickets. Appeared on Complaints Board on Apr 2, 2009 let us know how we can help Payment. You to use your Subscription date or dormancy regal customer service hours wants our customers and staff to feel comfortable and when. On how many reservations I can have at any one time App under Manage friends and family can be to! About the film rated may be inappropriate for pre-teens appeared on Complaints on... Emails and 3 phone messages with the Regal corporate office and no one from Regal has called me.... Your Crown Club account to complete enrollment of 18 is allowed admittance to the theater what should I?. Down to the theatre well before hand and buy physical tickets should I do in some )... Is there a limit on how many friends and family ( which under... 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