I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. If they lied about receiving it then how did they send it back? The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. Now of course I cant even leave feedback about this seller. This is fraud and theft protected by a big platform. I have taken in all aspects of Mercari. To be submitted within 24 hrs. They did not even want to hear my side. Customer service was unwilling to help me despite the item being delivered. yup. You claim the buyer lied to me about receiving the item.. to see if the package showed up. She must be either in management or possibly even just an employee. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? One transaction was perfect. Customer Service will review the information you provide and get back to you within 48 hours. To make a long story short, mercari cancel my item. on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. My experience with Mercari as a seller, NO GOOD! For more details, visit Mercaris shipping page. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. Bye the way, Thank you for sharing your experience. Mercari sounds like a big scam site! I am not threatening, just a fact! Ive stopped buying or selling on Mercari. Recently I found a few things on Mercari and placed orders. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. If they bought it on the morning of 23 and I sent it on the 25th. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Read about their experiences and share your own! Should it ne bad Enoch to warrant a refund. If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. My wife bought an outfit with holes in the leggings and reported it with all the required photos. Many complaints are for 1000s of dollars Thank you! Check out seller item for sale By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ', Press J to jump to the feed. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. Can You Transfer Money From Venmo to PayPal? In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. Im downsizing and thinking of online selling but didnt know much about it or this site. They did not even want to hear my side. They would have refunded it. DO NOT EVER buy using this platform. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. On-Line Stores . New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Interested in buying or selling on Mercari but afraid of getting scammed?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-3','ezslot_8',130,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-3-0'); In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. Sheridan Wyoming . I woulda blocked them too! But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. There is no buyer protection and we will not be buying anything there in the future. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. do not sell on Mercari. I have several items I need to sell. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. Submit a complaint and get your issue resolved. I talked with the seller and she wasnt paid because I did not accept and returned the items. I received an unfair rating. I have the know how and they owe me $69 I am no victim and never will be. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. Once you've confirmed the item is as described in the listing: 1. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. No risk of random low ratings. For more information, please see our Some buyers on there think theyre so entitled! They basically sided with the seller & did not care about the client. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. This is very disappointing. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. 02/12/2023. now returning it for no proper reason and they approved her request Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Their policy lies. ask seller about it, gives a new tracking number, still doesnt work ect ect. Counterfeit items, misrepresented items. . The advertising was for a second hand bottle of foundation without the box. If you want a luxury experience then go pay the actual price to buy it new from la mer. Once shipped, the seller confirms the shipment. Ugh, I'm sorry for that. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Start your review of Mercari. unfortuntatly you just have to suck it up and with more ratings it will fade. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. I was told to wait it out for my return and would be able to file a dispute. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. Bob Taylor (Keep on Punching). Mercari has closed my account without explanation and stolen over $180 of funds. I legitimately purchased an autographed poster from Mercari seller After 48 hrs, the system allowed me to send an email about the problem. Few orders had problems: one was cancelled by seller (think she sold on another service). Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. They actually follow through with their protection. This company is nothing but a scam. Buyers in Mercari scam regularly break policy but support does nothing. I think Ill look into E-bay. They say it s being reviewed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. do not buy on Mercari. I want some kind of refund to replace the damage. I bought a device named Fixd from a company called Mercari. of highest caliber, I thought you might want know, and move to correct these minor blemishes. Informative article, as always! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. They are laughing all the way to the bank! Lots of good info. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. etc., etc.. Has this happened to anyone else? The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. My site is up with over 400. You cant write a review until you confirmed receipt. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Thanks for sharing your experience with Mercari . Shane J. Hamilton Township, NJ. Hey Bob, I have had very good experiences with Mercari so far. Paid with Now that you know their marketplace guidelines, lets get to know their policies. All the previous messages were then sent by peach though. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. I live in ID and that was the address on the order. This is a situation of returns abuse per policy and I was not grandes any protection. . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! Sellers have no protections. I received an unfair rating. You have to fill out. Yes, you can trust Mercari but not the sellers/buyers on their platform. Ended up buying one of my stolen necklaces from that seller. That I earned . 03.3k views Report. But I lost a lot of time. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. I purchased a pair of boots on the Mercari site that were list mens size 9. They asked me to verify which I did giving them SSN. 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