Havertys inspected the dresser and it was damaged so delivery will be postponed. Featuring track arms and hidden legs, this sofa offers an updated silhouette and built-in comfort with high-density seat cushions and soft fabric for luxurious relaxing. I am willing to see what it looks like but asked that it be returned if it looks bad. I would call that a CHEAP sofa. Rooms To Go and Havertys sell quality products and feature a range of choices and services to fit many lifestyles. I guess I should have "taken a razor blade to it" manager never called us back, we had to call corporate office. Accepts Credit Cards. We were allowed to browse the store and check back when we were ready. 1 out of 3 recliners came damaged. A $2,000 sofa? The sales associate who helped me the whole time was nice and helpful, but clearly preoccupied with assisting her other client and coworker on the phone. Other returns? We were looking for a white couch with the removable slip cover. We picked a beautiful bedroom set and even a set for our son. . We kept one of them as it was okay. Delivery folks are here. Less than 24 hours before our furniture was due to arrive, however, I received an email informing me that the sofa was stuck in customs and wouldn't be delivered for another week. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. To my surprise, the driver bypassed my house and went to the last stop and did not deliver my furniture. Safety & Recalls . Shoppers enjoy the selection of furniture available at Havertys and typically describe their furniture to be a bit on the pricey side with some reasonable options to be found. Jan 30, 2018 - Accent Chair Haverty's other fabric choices. They don't get rid of the damaged goods, they recycle them and hope the next customer doesn't notice!?? Havertys' average sale ticket, by comparison is about $2,200. I was literally in the store for 15 minutes and walked out having bought a new kitchen table set and two matching barstools. I went to all the local stores more than once. I'll order you another one. We are 2 normal weight middle-aged adults that have no pets. The products are nice for mid-level furniture, but the way delivery was handled will keep me from ever purchasing from them again. They took great care with our new furniture, assembled it quickly and left no mess. I am beyond happy! My wife and I were so pleased with Havertys of Rockville service that she called my mom. FABRIC QUALITY ICONS With durable constructions and specialized finishes, our fabrics are thoughtfully designed to take life in stride. Needless to say, I will not be purchasing any more furniture from Havertys. My sales person there lied to me about the financing offered, and if I didn't hear overhear him talking to a manager, I probably would have never known about the specials they were running. Their 3-step free design service consists of: Teamwork: Your sales associate will introduce you to the designer. I don't want to tell anyone where to shop.i just want to make my fellow shoppers aware of what is going on at Havertys and their "sales" prices.Beware!! As planned we went on Saturday for pickup. C&B also had better fabric choices, extremely pleasant sales associates, cheaper delivery, and a . I got my couch last September and it came with the wrong pillows. Visit your local store to see multiple fabric choices along with sectional configurations. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. We were told that everything we purchased was available. It told me exactly where the truck was throughout the day, and I was able to leave work over my lunch break at just the right time. I negotiated a small discount. We now use placemats for everything, even coffee cups. Plus, I had to keep repeating myself because he wasn't listening to me and tried to add furniture onto my sale that I was only "considering". I went in the store to ordered my Couch Thursday and my couch was delivered today! Before deciding to go with Haverty's we had visited nearly every furniture store in the upstate. On our first of numerous trips in we were greeted by salesman Mike Hill. she asked. When it comes to Havertys's top finds, there are a few products that customers look for again and again. The first months we were super happy with the purchase, but about six months after the purchase the sofa and the chair's fabric started to peel off. The price point is good and the sale price is reasonable. No pressure to buy. It's awesome. Now I cannot cancel it and I don't even know when I am going to get it. They completely replaced the mechanism underneath and all was fine for a day or two. Bad experience! Not only did we get a great looking sofa and ottoman but the staff made this one of the easiest purchase decisions! Be aware of all the promises about on time delivery. Refused delivery. The end tables were metal weave. Third call and they said it was pushed back 2-3 weeks. Every detail, big or small, can come together to create your dream piece. I had to buy batting and restuff my cushions and the springs are showing through in some of the sectional. We were greeted, but not accosted, and browsed the store a few minutes. I forgot to mention that I order them almost 2 months ago. I'll take my money elsewhere. If you read their "privacy policy" none of this information is guaranteed to be safe and not shared for marketing purposes. I didn't feel like we were being sold to as much as she was interested in helping us find the right fit for us. Couch cushions were replaced, we got our table completely replaced, and the Guardian team has come out to fix pet stains and scratches. At 9:20 PM we received another call saying they would not be able to deliver that day, but we could reschedule in three days. 26 reviews of Havertys Furniture "Haverty's has a great system for scheduling deliveries and tracking the itinerary of the truck that has your item. We cannot have people over because the sofa looks like it is 20 years old. Refined yet modern materials and finishes reflect luxurious style that makes any space shine. Havertys can be found in 16 states across the south and central US. Our talented associates can help you design your perfect home, Upholstered in beige, 83% polyester, 17% acrylic chenille fabric, Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions, Four 23" down-blend accent pillows and one 17x21" down-blend kidney pillow. On second delivery another one was damaged even though they were supposed to inspect it at warehouse. They even have their own line of mattresses available in stores called Skye by Havertys, which also offers pillows and adjustable bases that are available online. We still had to pay an additional $100. Delivery was right on time and the guys were professional. Or find a way to make a small identifier on the item. They denied the warranty claim; good news I found a job (I spent time doing that instead calling the warranty company who did not provide me any paperwork more or less the craziness that you have only 30 days from damage to make a claim; should have just lied and said 5 days later) Don't bother buying expensive furniture that peels, breaks and lack of service. Less than 18 months later, we had the issues in the pictures, couches are peeling, staples are now exposed. These fabrics consist of 100% all-natural fibers derived from plants, like cotton or linen, that offer breathability and a soft touch. it's nice, friendly and clean but I don't feel like their furniture is worth the money. Shop Custom Chairs and Custom Recliners for a seat thats all your own. We live in Clermont Florida. We furnished our dining room, bedroom, grandkids room and purchased various other pieces. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Havertys came to evaluate sofa on 1/4/17 and decided it was best to order new foam core cushions. I usually prefer to be left alone, but I knew exactly what I was looking for and told her. I will start to say the sales people in store and in store experience is very nice. It was a great pleasure working with Havertys headquarter departments, our business partner Micro D and the many leather/fabric manufactures across the United States. Had to cancel order. All i can say is don't EVER buy this piece of crap protection plan. The other alternative is sit on it like sitting on a backless stool. I wanted all leather just to prevent all of the fabric issues. Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. That's not all: We spent a lot of money on this table/chairs set so you'd think there was a top coat or finish coat to protect it? Would highly recommend you stop in as they have quality pieces at reasonable prices. Is this theft???? While I appreciate that, it doesn't make up for the poor service, communication and long wait to get answers and no furniture. Their excuse was that the sofa pillows had to be made!!! A "Oh Sorry" was about the extent of what we got. I was very pleased with my service and my purchase. Victor exceeded my expectations! I'd probably buy there again, but I'd avoid dealing with Mello. Contact Us. Some complaints with comfort and longevity reported. I get that you work on commission but when you do that, it's so obvious you are there to help you and not me, it is a major turn off. The buying process was simple and without stress. I would recommend Haverty's based on my experience. A furniture store with quality merchandise in Wilmington (besides the very expensive one). Add a 5-Year Protection Plan $149 What's Covered? which is better havertys vs ashley furniture; February 26, 2023 . Falls apart, cushions sags, uncomfortable, etc. The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. We highly recommend seeing Mike . Very unhappy with this purchase. Be the first to know about offers, inspiration & new products. Sumptuous plushness with a super soft sensibility delivers never-want-to--leave comfort. When the two pieces arrived, neither piece sat like the model in the store. Some leather and fabric items may be eligible for additional warranties that last up to five years. We bought a bedroom set and a dining room table set. And the delivery was spot-on. You'll find custom furniture in several categories. I had the designer come out to my house and didn't really do anything but upsell me. Very similar experience to walking on a car lot and being swarmed by salespeople, and let's be honest, no one likes feeling stalked while they walk around. Again, I said I wanted to cancel and was told I would be charged 25% of my total order! Thanks Mike and havertys! Explore. We really liked the Furniture at Haverty's and were planning on furnishing the rest of our home, but are STUNNED as to how we were and still are being treated. Coming in either white or brown, this choice is currently on sale for $1,029.99 at Max and Lily. Havertys average sale ticket, by comparison is about $2,200. First of all, it took 5 months to get the sofa after I ordered it, and It is not the Haverty's standard. We purchase two leather sofas and the Guardsman Gold Protection Plan. Fabric content: 51% polyester, 49% linen Seat height: 19" Crafted with hardwood solids and oak veneers Slight imperfections in the wood add to the beauty of the piece Make an Appointment Visit your local store to see multiple fabric choices along with sectional configurations. Investor Relations. Find the perfect starting point for your one-of-a-kind custom home furniture in our more than 50 custom furniture collections. We will shop elsewhere where they offer a reasonable delivery policy. Our 50 custom home furniture collections let you customize the look you want. THEY RAISE THE FURNITURE PRICE DURING THE HOLIDAY SEASON. Broyhill Furniture Shop by Room We believe easy is important, so we curate and coordinate our collections for you. They closed the back of the truck, so we knew they were done loading. Havertys Mahogany Wood, Leather & Metal Dining Set W Leaf & 4 Chairs Arden Ridge | eBay East West Furniture Norfolk Wood 5-Piece Dining Set With Mahogany NODU5C-MAH-W Sponsored $799.94 $1,326.95 Free shipping 5pc dinette kitchen dining set round drop-leaf table + 4 wood chairs in mahogany $539.00 Free shipping In terms of material quality, there can be nice pieces, but some shoppers have also reported furniture showing wear and losing comfort much sooner than expected. 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