Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. If the temperature inside the furnace reaches an unsafe level, the furnace may turn off. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. Why does this happen? I have two heat pumps each with an Ecobee3. Auxiliary Heat RunTime: Your auxiliary heat source is running too often. If it isn’t connected yet, try closing the menu, waiting a few more minutes, and then opening again. Auxiliary Heat Run Time: Auxiliary heat source is running too often. My ecobee thermostat won't turn on. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. The system has failed to heat the home. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. It's homekit compliant, which is great, but it's not the ecobee I bought. Google … This should all be happening automatically between the heat pump and furnace. How can I troubleshoot? This site is owned and operated by Time Off Club, LLC. It’s working! Since no one had made changes in the settings, I called out a repairman who found that the heat pump was not the problem, checked the settings on the Ecobee, and found that it was not allowing a dual heat source--the way it has been programmed for 5 … Reminders and Alerts While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. You will see the set point temperature displayed in a box under the current temperature. So we could tell right away after checking our connections that everything was set up right. As we head into winter, you will likely be using your Ecobee smart thermostat for heat more often. Even in the depths of winter, my second floor never got over 63 degrees. Unlock energy savings on heating and cooling and enhanced comfort with eco+, a free software upgrade for ecobee thermostats. Not compatible with multi-stage heating and cooling, heat pump with auxiliary heat or electric baseboard heating. The A/C ran fine all summer, but now the heat is not working properly. Auxiliary Outdoor Temperature: Your auxiliary heat source is running at higher than expected outdoor temperatures. Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. It's currently wired up at the thermostat the way the RiteTemp instructions say (the C wire is present and hooked up), except that the W wire from the air handler is connected to the W2 terminal on the thermostat, and the Y wire is interrupted by a float switch for the drip pan. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. Look for the orange flame icon on the … This temperature range is recommended to maximize the efficiency of your dual fuel heat pump before gas furnace backup heat comes on to maintain comfort at lower temperatures. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. Press Menu on the main screen. There are work-arounds (cap the aux heat wire instead) but are not as clean. Keep in mind that changing these settings may also increase your utility bill or put extra stress on your HVAC system. Hey guys, I think I'm having a problem whereby the Ecobee isn't actually activating the auxiliary heat on my heat pump. We’ve always been using an old simple thermostat for use with the house’s stove which uses a millivolt connection. Ever. Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. The fan may stay on to help cool down the furnace, but it will not send heat throughout your house until it has cooled down to a safe temperature. It supports up to 2 stages for heating and 2 stages for cooling as well as up to 2 stages of auxiliary heat (so it actually supports a total of four stages for heating). Apparently, this thermostat is only configured to have aux heating go through connection W1 and cannot have something connected to only W2. It looked as though the heat pump had gone out since it was only running on auxiliary heat source, and there was NO warning from Ecobee. Set the HVAC to Auto. To the ecobee, the heat is just still running. This appears to have done nothing as I am still without aux heating after running the test cycle on the thermostat. Dec 12, 2020 | Smart Thermostats, Troubleshooting. Specific thermostat settings may be preventing the heat from turning on. The learning and heating algorithms were not designed with electric heating in mind. The HVAC is a heat pump, with the air handler in the attic. Here are the directions to adjust the heat threshold settings: Depending on the temperature inside and outside your home, changing the heat threshold settings may allow your heat to turn on when it wasn’t before. Everything else in the house is gas fired heat. The target temperature is either determined by the currently active climate or it may be overridden by a hold. Check out this article for more information about the Power Extender Kit and how to install it. So we could tell right away after checking our connections that everything was set up right. I reinstalled the old thermostat and it is working as expected (heat + fan). Out of the box, the Ecobee doesn't work that way. Does Chamberlain MyQ Work With Alexa? When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … If the flame icon is white, the thermostat is not calling for heat. The ecobee will work with about 95% of HVAC systems. Changing the heat set point can be done on the thermostat interface or in the app. For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. Aux Heat Runtime Alert- Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated. Heat Not Responding: The system has failed to heat the home. Clean and replace the air filter regularly. Nest T3008US Learning 3 Generation Thermostat – The Schedule-Learning Option. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. If you have a heat pump installed: 1. Press question mark to learn the rest of the keyboard shortcuts. Installation Try switching the breaker for the furnace power to see if that restores power. Need help connecting my ecobee thermostat to my goodman heat pump. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. See More + The Emerson P210C thermostat is a 5-1-1 day programmable thermostat that allows you set convenient weekday / Saturday and Sunday schedules.This thermostat features backlit display and precise temperature control of plus/minus 1. Why is my ecobee rebooting? You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. The furnace is overheating. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. My furnace won’t turn on! Pre-heat or cool your home from the app if arriving earlier than expected. An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. This is set at a default 35F (1.7C), so the heatpump will not be used when the weather outside is below 35 degrees Fahrenheit and only aux heat will be used in … Page 67: Auxiliary Heat W2 Y1 compressor and auxiliary Heat Pump Air Handler heat, if applicable NOTE Do not connect any jumper wires between Rc and Rh. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. The big issue is that Ecobee's installation directions say to not hook up the emergency heat wire if you already have aux heat. I reinstalled the old thermostat and it is working as expected (heat + fan). The easiest is probably the ecobee. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. For example, lowering the heat differential temperature will cause your heater to turn on sooner. So I left the white wire connected to W1 and disconnected the brown wire and taped it off. Avoid running your heater for long periods during the winter. Sometimes there is a genuine problem, but more often than not, there is nothing wrong. This can be done by going to MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS > COMPRESSOR MIN OUTDOOR TEMP. They were very comfortable getting it installed and running. The ecobee thermostat supports the following key concepts. And it requires extra wiring that has to be set-up by a professional. ecobee recommends turning off the compressor when outdoor temperatures drop below 35˚F; however, this setting is not ideal for energy efficiency and costs. Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. eco+ makes saving energy automatic. ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… The ecobee will not be compatible with high-voltage systems. Once the thermostat has booted up, open the Quick Change menu (cog icon) and check the Wi-Fi connection icon. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. I would like that as well. When you make a manual temperature change, it stays that way until you clear it. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. For example, you can change the minimum difference between the current temperature and the set point required to turn on the heater. It was very cold last night, and the Ecobee just ran the heat pump all night long even though it … The target temperature is the temperature that the device attempts to achieve. Press J to jump to the feed. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. That's why, … Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Turn it off, wait at least one minute, then turn it back on again. If your furnace still isn’t turning on, you may need to hire an electrician to service it. Look for the orange flame icon on the thermostat display. I created this video with the YouTube Video Editor (http://www.youtube.com/editor) 240V (or line voltage) systems should only be handled by professionals and require precise calculations to make sure they are fully compatible. Other reasons that the heat may not be turning on are specific thermostat settings or a furnace problem. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. 45 30 It seems to fail especially when a schedule change causes the desired temperature setting to raise. This site is owned and operated by Time Off Club, LLC. When the thermostat is not in auto mode, there is a single target temperature. This heat setting should only kick on when the heat pump can’t produce enough heat to warm your home or if your heat pump goes into defrost mode. tgrant48 November 14, 2019, 3:50pm #2. Unfortunately, in extremely cold weather, even a properly working heat pump does not reach temperature set on thermostat. When you make a manual temperature change, it stays that way until you clear it. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace. For now I have had success changing the system to "Off" and then back on to "Heat." If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. The HVAC unit in question is a heatpump with a 10k aux heat coil. Back … The furnace is not receiving power. Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. Go to System. The current thermostat is a RiteTemp 6025. Allow your Ecobee to boot up as normal. Adjusting these heat settings can only be done on the Ecobee thermostat interface. I have a heat pump system with aux heat. Heat Pumps and Electric Home Heating - Help with auxiliary heat on heat pump - I am looking for guidance on auxiliary heat with heat pump. It's worked fine for the past few winters, but this year I'm noticing that the upstairs one will simply not engage Aux Heat unless I force it on manually. But the aux heat NEVER came on. Does the Nest Thermostat Work without Internet? If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. Then select HVAC. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. When ecobee switches over to Aux Heat, my Wink app sends me a notification (it's the only reason I still have the Wink app on my phone, tablet, etc). *This must be at least 5 degrees higher than your selection in Part 1, Step 6. The other issue with not having the option for emergency heat is that you lose control. How can I troubleshoot? 2. 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